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How can we help?

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Have any questions about our services or plans? Schedule a call to ask some questions and get to know us.

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If you are a current customer and need support, click below to log into your support portal.

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We want to hear from you. Feel free to send us an email with any questions or concerns you may have. 

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Frequently Asked Questions

You got questions? We got answers.

What are your support hours?

Our support hours are currently 9am to 9pm EST. If your website goes down for any reason, we are available 24/7 to get it back online.

What's your refund policy?

We offer a full refund within the first 30 days of purchase of one of our yearly plans. If you’re unsatisfied with your service for any reason during your first 30 days with us, we’ll give you back 100% of the money you gave us. We don’t offer pro-rated refunds after the first 30 days of service.

If you are on a monthly plan, you can cancel at any time and will continue to have support until your plan expires.

Do you support WordPress multi-site?

Yes we do offer support for WordPress multi-site. You will need to have a support plan for each site in the network.

Am I locked into a contract?

No. We don’t use shady cell phone provider tactics here. We believe in earning your business month after month, and you can cancel your service with us at any time, risk free.

Can I change my plan after I sign up?

You sure can! You can move from a monthly plan to a yearly plan and take advantage of the yearly discount pricing. You can also upgrade plans as needed. Just send an email to info@series5technology.com or visit our contact page and we will make it happen!

Can you do a one time edit on my site if I'm on the Core Plan?

If you need us to provide edits to your website, you’ll need to upgrade to our Standard Plan or Pro Plan. We are not fans of one-time edits since we want to work with people to understand their website is ever evolving and want a technical  partner who can help them both now and in the future.

Have more questions?